Frequently Asked Questions (FAQ)

Frequently Asked Questions

Orders & Shipping

Q: How long does shipping take?
A: Standard shipping takes 7–14 business days. Express shipping takes 3–7 business days.

Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping times may vary by country.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number.

Q: Can I change or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@akixi.shop.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging.

Q: How do I get a refund?
A: Once we receive your return, the refund will be processed within 7–10 business days to your original payment method.

Q: What if I received a damaged or wrong item?
A: Please contact us within 48 hours at support@akixi.shop with photos, and we will resolve it immediately.

Products & Sizing

Q: How do I find the right shoe size?
A: Each product page has a size guide. We recommend measuring your foot and comparing with the chart.

Q: Are your shoes true to size?
A: Most of our shoes are true to size. Check the product page for specific sizing notes.

Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Q: Is my payment information secure?
A: Yes! Our store uses SSL encryption to keep your payment information safe and secure.

Still have questions? Contact us at support@akixi.shop